Derdack
Targeted Alert Notifications. Anywhere Incident Remediation.
Derdack’s Enterprise Alert® is the innovation-leading notification & incident response system for on-prem and hybrid cloud deployments. It combines:
Mobile alert notifications with real-time tracking and escalations
Drag&drop on-call duty & shift scheduling and reporting
Anywhere ad-hoc collaboration via ChatOps and conference bridging
Genuine anywhere incident remediation with a mobile app
Alert Notification Features
• Parallel, multi-target, multi-channel alert notifications
• Persistent, closed-loop notifications
• Accurate notifications to single users and teams (broadcast & escalations)
• Automated, real-time tracking of notification delivery
• Automated processing of responses (alert acknowledgments)
• Fully automated escalation chains
• Automated ‘hopping’ of communication channels, i.e. Find-Me/Follow-Me
• Visually appealing schedules and duty rosters
• “Alert Policies” for convenient management of alert workflows
• “On-the-fly” compilation of alert notification messages
• Easy holiday and absence management
• Context- and incident-related alert notifications workflows
• Destination-related message composing
• Alert storm/flood prevention
• Powerful suppression of duplicate events
• Real-time reporting
• Full audit trailing of notification and alarm processes
